Shipping Info

We ship worldwide! Most orders ship via Canada Post, but we might ship UPS when better rates are available. If the actual shipping rate is less than what you were billed (it sometimes happens on large orders) we will refund the difference when the order ships.

How we determine Shipping Fees

Shipping and handling charges are determined by the weight and destination of your order. Not subject to special offers. Charges are calculated before taxes (taxes are only applicable on Canadian orders). All orders are subject to verification. Please note that the total shipping and handling charge will not increase.

When you add an item to your shopping cart, you will be able to obtain a shipping rate quote. You will receive your shipping options before you have to commit to or pay for your order.

Delivery Times

We process orders within 1-2 business days and ship daily. If you live outside Canada and need your patterns within 2 weeks or less, please order from a local retailer. Once your order has shipped, these are the approximate delivery times provided by Canada Post:

  • Quebec: 2-3 business days

  • Canada: 5-7 business days

  • United States: 10-12 business days

  • International (outside Canada & USA): 10-12 business days

Customs, Duties and Taxes

Parcel orders (more than 3 patterns) that are shipped to countries outside of Canada may be subject to import taxes, customs duties and fees levied by the destination country. The recipient is responsible for any additional charges for customs clearance that may apply. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; we recommend contacting your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Orders cannot be declared as gift and true value is displayed on export documents.

1-3 pattern orders ship as Oversized Letter Mail and therefore no duty or taxes apply.

Order Tracking

Tracking is only available for the following orders: 1kg+ shipping to Canada or the US, 2,5kg+ shipping internationally. If tracking is available for your order, you will receive an email from Canada Post or UPS with the tracking information as soon as the patterns ship.